If you’re looking for a reliable, local company to work for, Omega Windows could have the perfect opportunity for you.
Omega Windows offers a competitive salary and a range of additional benefits plus you will be joining a hardworking, fun loving team of staff who enjoy coming to work every day!
- Employment Benefits
- Stakeholder Pension Scheme
- Life Insurance Cover
- Health Insurance
- Trade prices for personal use – Friends and family discounts
All applications should be addressed to:
Human Resources Department, Omega Windows
E-mail: accounts@omegahome.co.uk
Overview of Omega Windows
Omega Windows, Doors and Conservatories was founded in 1994 by the present management, to supply, install and service windows, doors, conservatories, roofline and all associated construction work. Over the last 10 years, the firm has diversified into other areas such as flat roofing, garage doors and some exclusive commercial projects.
Working predominantly from referral and word of mouth we feel that every installation says something about our firm. We provide the best price “1st time” consistently and deliver quality material to our customers. All staff are aware of the commitment to quality. We look to better ourselves at every given opportunity to present ourselves to our customers as transparent, consistent and reliable.
The Organisation has built a reputation throughout Kent establishing several household names and major companies as regular customers. The Organisation’s success was, and remains, attributable to a firm commitment to quality.
Current Vacancies
We are a small hard working installation team ready to take on new daily challenges. If you like new challenges this position could be suitable for you.
The successful applicant will be fully responsible for the overseeing and management of orders from placement through to final installation and after sales service. The role requires high levels of customer service and managerial skills, to ensure any customer issues are satisfactorily resolved and the fitting of doors and windows are carried out to the required standard in a timely and efficient way.
Working alongside the surveyor to gain information when required and support team the successful candidate will take ownership of the full Installation process from processing and administering the sales order, instructing the surveyor with the sales order ensuring this is returned in a timely manner, ordering the materials, checking the acknowledged materials are correct and ensuring the materials arrive to our branch depot at the required time.
The candidate will also take responsibility for booking the various installations with the relevant customer whilst selecting the best installation crew to get the best team performance from delivery through to completion, and ensuring the company is paid as per the agreed payment terms for each project.
Essential attributes
- Previous experience in a supervisory/managerial role is highly advantageous
- Excellent customer service and interpersonal skills
- Strong attention to comparative detail with right first time ethos
- Management of the complete process of delivery & installation of windows and doors
- Must be a highly confident communicator at all levels on the telephone and in person between customers, suppliers and staff. Clear communication is the one of the essential requirements of this role and will require a proactive attitude at all times.
- Effective results driven approach to performance management
- Overall responsibility for the installation team/s and associated staff
- Good common sense
- Driving license
Highly desirable Attributes (not essential)
- Ability to project manage small building/construction works
- Managing branch deliveries and stock control
- Vehicle management control
- Ensuring H&S experience
- BSEN ISO 9001 experience
Annual Leave Entitlement
Statutory holiday entitlement plus bank holidays will be offered but must not conflict with other key staff. A flexible approach will always be taken.
Other details
Job Start: as soon as possible
Salary: paid monthly and by negotiation Hours: 7.30am start through to 5pm Mon – Fri. Saturdays 10-2 as required by the position
Are you an experienced Sales Designer looking to join a growing, professional company that prides itself on delivering only the best quality home improvements to its customers? If so, then look no further because we urgently need experienced Sales Designers to help and advise our customers to transform their homes.
We do not pressure sell. We provide excellent customer service with full written quotations for every quotation produced.
Domestic and commercial estimating in projects with aluminium, uPVC and glass products.Duties will include dealing with customers and trade customers in our Margate-based showroom.Estimating and preparing quotations. Order processing.Candidate must be computer literate.
Experience in the glass and glazing industry an advantage but not essential.
Hours of work 8.00 – 17.00 Monday to Friday with occasional Saturday mornings 9.00- 13.00
Customer ServiceInstalling to ISO9001 and BSI code of
Installing to ISO9001 and BSI code of practise
Service Calls and remedials
Some Surveys as required
Safe handling of all materials
Upkeep and correct maintenance of tools
Correct handling of goods Returns
Correct reporting of damaged materials and any non-conforming materials straight away
Paperwork returns with correct admin and payment from the customer as per the companies payment terms
Assisting the installation department where required
Deliveries In where required
Invoicing for works completed no later than Thursday morning.
Vehicle management – to be kept washed and cleaned each week and all maintenance kept on top of ie tyres, oil, general maintenance etc.
Other duties as required
We are currently recruiting for a Service Engineer with experience within the Window/Door/Conservatory Installation Industry.Key Duties
Key Duties:
Lock Repairs
Adjusting doors/windows etc
Replacing hinges/ handles etc
Replacing double-glazed sealed units
Conservatory repairs
Fascia/soffit adjustments and repairs
Some surveying work
As a Service Engineer you will visit existing customers who have problems with products that have been previously installed, therefore a working understanding of Window/Door/Conservatory fitting is essential.
Experience in aluminium products, as well as uPVC, is necessary.
Monday – Friday (40 hours)
Due to the nature of the role, a driving licence is essential.
Customer Service
Surveying and Measuring to ISO9001 and the BSI code of practise
Minimum NVQ2 /3
Meeting FENSA requirements for the replacement of window and door sets and keeping up to date with the required legislation to ensure the companies compliance
Documenting any changes or Variations on the Customer confirmation form and advising the installation department on return
Advising the company of any impractical or inadvisable contracts / projects
Taking accurate measurements and promptly processing the surveys, including site surveys, investigate differences between contracts and customer expectations and inform the company of any concerns.
Review the suitability of the products, agreeing with the design options, note any installation date requests from the customer and confirm the method of payment.
After survey install queries
Product queries specific to job-related projects
Answering telephone calls and directing where applicable as required
Taking and booking new sales / service enquiries as required
Maintain all company statutory books
Liaise with our existing Accountants to clarify any specific requirements they may have
Liaise with our existing bookkeeper to update and integrate the existing records onto:-
Set up and initiate Sage Cloud Accounting and integrate previous records into the software
Set up and manage Cash flow forecasts, profit and loss, Financial Budgets to cost control for overheads and profits – set up and implement a system to closely manage break even points to ascertain targets for the sales and installations department
Process purchase invoices, sales invoices onto Sage
Bank reconciliations
VAT returns
Process Subcontractor invoices weekly
Banking
Raise supplier payments online and by cheque
Look after and administer the Company Pension Scheme with the company financial advisor
Compliance with data protection and health and safety requirements
File Annual returns
Credit control and ensuring customers are paying at the correct time
Insurances – maintain vehicle, employers and public liabilities
Minute general staff meetings
Trade and Commercial quotations – trade counter and showroom duties
Post as required
Process server Back-up tapes as required
Upkeep of office bible relevant to role
Dealing with incoming emails where applicable
Other duties as required
Must have Sage experience and relevant qualifications.
Be able to work alongside Accountants where required.
Complete VAT returns competently, data input, profit & loss, manage cash flow forecasts and budgets with complete confidence. The successful candidate should be able to explain the balance sheet. – assets, liabilities and equity.
Ongoing training will be requirement of the position.
If you would like more details about these vacancies please contact accounts@omegahome.co.uk