The team at Omega would like to congratulate our hardworking team member Matthew Siggers who celebrates 5 years of service this year. Matthew came to Omega from a carpentry background and has since worked extremely…Read More
The team at Omega would like to congratulate our service department coordinator Melanie Campbell for five years of service! Melanie, who celebrated this anniversary in December 2018, is a valued member of our team and…Read More
The management team at Omega would like to congratulate our service engineer, Andrew Ball, who has worked hard for the company for 10-years. Andrew, who celebrated the anniversary in January 2019, has been a dedicated…Read More
I am writing to you as promised to tell you how pleased we are with our replacement windows and door. When we decided to replace our stained glass, leaded windows and kitchen door we knew that it would be a complicated task as we wanted to reproduce the originals as closely as possible. After getting quotes from a number of companies, we decided to rely on Omega as we believed you could provide a quality product at a fair price – and we haven’t been disappointed! From the outset, yourself and your staff’s professionalism was apparent. You went out of your way understand and accommodate our requirements, despite them changing often! You ensured that the quality of windows, specifically the bespoke nature of them, was of an acceptable standard to us. During installation, the fitters did everything they could to install the new windows and door to the highest standard, with minimal disruption and we are more than happy with the result. We would have no hesitation in recommending Omega to anyone who requires a top quality product and professional installation at a fair price. Our thanks to everyone at Omega, your efforts are greatly appreciated. We would like to especially mention Tom, who’s coordination and patience behind the scenes meant that we got exactly the result we wanted.
Although I don’t often (never really) take the time to write reviews on companies, particularly when they have done a great job, I thought that I should this time particularly as window companies often don’t have the best reputation. Omega windows quite happily provided 3 or 4 different quotes as we went through different options of the renovation of our 1930’s farmhouse. We selected them based on 3 criteria: pre sales service (quick, accurate, not pushy and new what they were talking about, which is not the case with many companies sales forces), Installation / after sales (they installed fascias, soffits etc. windows and bi-fold doors, a quality person inspected everything they did 2 days after it was completed, he found half a dozen or so snags that I had not noticed and they fixed them all !! without complaint and within 2 weeks. They have now been in-place for 3 months and no issues so far ) and thirdly the quality of the product ( their styleline windows are excellent similar to R9’s with the profile of R7’s but much better quality and cheaper, we spent ages looking for the right profile and these really are the best for the cost). I’m sure that there are other great window companies around but for half dozen houses we have done up over 30 year these are the best we’ve found (so far).
Thank you Omega Windows for your professionalism and service. I would not hesitate to recommend Omega in the future.
Excellent well established window company strongly recommended for being so knowledgeable about the products they supply and fit, and no high-pressure salesmen. Would not use anyone else.
This is not the first time we have used Omega and definitely not the last. Service was impeccable, James coming out the same day to facilitate our urgency, doors ready weeks ahead of schedule and fitted promptly. Once again a big thank you to all at Omega.
Excellent service. James took me through buying my new front door & conservatory. He was very patient with my enquiries. Julian in the office was very helpful as well as all the ladies on the team. Matthew, Kelvin & Curtis worked very hard & Andy sorted out the hardware problems with the front door. All in all, excellent & I would recommend this firm in the future. Many Thanks
Could not fault the quality of our door and side panels. Sales part was unobtrusive and not at all pushy. The quote was instant and half of Zenith’s ( who got there by gradual reduction over painful 2 hours) installation was carried out efficiently and with no mess by the 2 fitters. They were unavoidably 90 mins late but it was understandable very pleased. Would definitely recommend Omega.
We just wanted to say how pleased we have been with our French doors and kitchen window you did for us. We were very impressed by your installation team and commend them on their clearing up of the site when they had finished! Everyone comments how nice the doors are and we have given your name and number to a few people. We'll certainly use you again for any further work we require.
After previous experience of having Anglian and Everest work on windows in previous properties Omega were a breath of fresh air! Very competitive on price, great products supplied and fitted to the promised timescale. I have no hesitation in recommending them a pleasure to deal with compared to the bigger companies. It seems they realise the important of customer service
We were absolutely delighted with all of the work - from initial contact, to the representative (very professional), to the surveyor (very thorough), through to fitting (very high standard). Thank you!
It’s always difficult to know who to go for when needing something done so I asked in the Facebook residents group. Omega came up often. Along with 2 other companies I got quotes. Omega was mid-range. I chose them as they’re an independent company and I’m so pleased I did! The customer service throughout the process was excellent. There were plenty of updates. The quality of the windows is really high and the fitters did a great job. I would highly recommend Omega and wouldn’t hesitate to use them again
Julien and his team at Omega did a great job in replacing some windows for us recently. He arranged for a fitter to do the detailed measuring up, set up a convenient date for the work to be carried out, advised us when difficulties arose and responded swiftly to address them. The project was well-managed from beginning to end and the overall quality of service was great, as was the value for money! Thanks Julien and the team!
I am writing to let you know that I am very pleased with the work carried out. All work was carried out to a high standard and on time. As the job progressed nothing was too much trouble. I have found your product to be of high quality and the level of workmanship to the highest standards of professionalism and I would not hesitate in recommending your company.
Great Job on replacement windows and some double glazing panes. Staff were polite and left the site as they found it, very pleased
I just wanted to drop you a line to thank you for organising the work that helped my daughter-in-law’s grandmother last weekend. Jill was moving from her home of many years to a new flat in a sheltered accommodation complex in St. Peter’s. She was very concerned about having her treasured possessions with her and when we went to move her out of her home we soon realised that it would be impossible to get her 3-piece suite out (a new door had been installed a few years later). Drawing on my own experiences of business by referral through BNI, I contacted Rickmansworth who passed me on to Tim at the Canterbury office. Tim had no hesitation in recommending you and assured me of a great service. Of course, as you know, we were under time pressure and obviously Jill had some concerns about money, but we knew the only solution was to remove a window section in the old house and the entire window in the new place, thus allowing the suite and two large wardrobes to be inserted through the space made available. Kelvin, your engineer, was very professional, pleasant and very helpful. He completed both parts of the task quickly and without fuss, and Jill was so delighted when he even polished the windows when he finished! Kelvin even added some additional filler to remove a slight movement that had occurred from the original installation. The finished window was therefore in better condition than when he had started. Fantastic job Julien, and great value for money. Thank you for all your help!
First of all thanks for completing the few snags remaining from all the excellent work you carried out for us at our new home. I think the entire project was expertly and thoroughly executed. The house presented a number of difficult issues all of which were overcome. The final result is quite simply outstanding. It has been completed with a window and door product of the highest quality. We are very grateful to Omega and would not hesitate to recommend your company to others. Thank you for estimating the further work we aspire to have done on the house. Given all else still going on we have decided to postpone any further additions until we can take stock of our budget. Possibly early next year.
I am prompted to write to you with a testimonial in respect of the recent partition installation you did for me, in my office, by a comment received from a client. This client arrived for his meeting and, looking closely at the partition installation, commented on what an excellent job it was. He went on to say that his business had recently started installing such partitions. There can surely be no greater compliment than to be praised for your work by someone in direct competition to you. This partition has helped transform my office into a much more flexible and practical working space providing me with an area in which confidential meetings can take palce. The attention to detail and workmanship were second to none. Thank you again for your excellent services and I would be pleased to recommend you to others.
Thank you so very much for your kind speedy service today when our window had to be replaced due to a burglary. A special thank you to Andy who was so kind and helpful.
Just a note to say that we are very pleased with the recent installation and to thank you for the orchid sent to us at the weekend. I have taken a few photographs but I am not sure if they are worth using as it’s difficult to see the details and get the whole house in; however, these are attached if you wish to use them. Please note that the initial contact we made (via yellow pages) was speculative and did we not know what to expect but the excellent way James introduced Omega and the product put us at ease. This was followed by full surveys by Lawrence which gave us every confidence. All the fitting was completed on time and every appointment kept despite dreadful weather conditions and all matters relating to the installation were quickly resolved by Jamie and Phil. Regards and thanks again.
I just wanted to take the time to write to you following the installation of our new windows and patio doors by Omega. From the initial planning meeting and discussions to the completion of the installation I cannot praise Omega highly enough. In comparison to other quotes we obtained, Omega's pricing was far and away the most competitive. I am extremely pleased with all the windows and doors which were installed to a very high standard. The installation team were very professional at all times, showing great pride in their work. Indeed they went over and above what was expected, providing a bespoke finish that was not on the original plans, overcoming a structural issue with our property that vastly improved the previous external look. I would have no hesitation in recommending Omega to friends and family safe in the knowledge that Julien and his team would provide a first class service and true value for money.
To my unqualified eye the work appears to have been carried out very efficiently and capably. When the installation faces the test of adverse weather conditions (which it has so far been spared), I am confident it will not be found wanting. I am very satisfied. I was particularly impressed by the helpful, courteous and competent manner in which your fitters carried out the work, and should be grateful if you would kindly convey to them my thanks and commendation. If I require further work of an appropriate nature to be carried out on my property, and it is quite probable that I shall, I will again contact your company.
What a wonderful company Omega are. They said it was likely I would have to wait up to six weeks for my new door to be complete. Two weeks later, it was manufactured, installed, and it looks amazing. The installers were very efficient, professional, and left my home clean and tidy afterwards. Service from beginning to end was excellent. I can't praise Omega enough.